Impact: DNS Zone File Updates
Services: BIND
Date: Thursday, 14 January 2010
Duration: 15:00 – 16:00 AEST
Status: Resolved

Summary: Changes to domain zone files (i.e. DNS updates) via Toolkit will be delayed until the end of the outage period.

8.30am -5.30pm (EST) everyday expect Public Holidays and weekends.

Impact: No connectivity to all services
Services: All
Date: Tuesday, 8 December 2009
Duration: 11:00 – 13:40 AEDST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.

Update, 11:35: Thanks for your patience. Services are now coming back online progressively.

Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.

Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.

Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.

Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.

Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.

Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.

Impact: Credit card payments made to Ilisys may be declined
Services: Sales and Renewals
Date: Friday, 9 October 2009
Duration: 7:00 – 11:50 AEDST
Status: Resolved

Summary:
Due to an issue with the Commonwealth Bank, credit card payments are currently failing. We apologise for any inconveniences caused by this interruption.

Update, 11:00 AEDST: The issue is related to a national EFTPOS/ATM network outage that Commonwealth Bank are experiencing at present.

Update, 11:50 AEDST: We have been advised by our merchant provider that the CBA payment service has been restored, and we’re now able to take credit card payments as normal.

Impact: No connectivity to all services
Services: All
Date: Friday 21st August 2009
Duration: 03:00 – 08:40 AEST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update 08:23 AEST: Technicians have identified the network issue are currently working on a resolution and hope to have services onine as soon as possible.

Update, 08:40 AEST: All services appear to be back online. The team will be providing an incident report on this page later today.

Incident Report, 16:52 AEST: The Interactive Data centre experienced a UPS failure at 03:00 on 21 August, 2009. Power was restored at 04:45 however due to a configuration issue our core routers did not resume operation as expected. The configuration was corrected and systems came online at 08:35.

As a precaution we have added some extra logic to our monitoring systems and added specific checks to our offsite Pingdom monitoring.

We apologize for any inconvenience caused by our outage.

Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Tuesday 11th August 2009
Duration: 22:00 AEST – 23:00 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 23:00:

The updates have been applied successfully.

Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Thursday 6th August 2009
Duration: 22:00 AEST – 22:15 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 22:15:

The updates have been applied successfully.

Impact: Brief interruption of services on Ilisys Web Hosting website and Toolkit
Services: Ilisys Web Hosting management systems
Date: Wednesday, 5 August 2009
Duration: 23:00 AEDT – 23:15 AEDT
Status: Complete

Summary:
We require a brief outage for system updates, during this time the MYOB Toolkit and MYOB Business Web Hosting Website may be unavailable. We apologise for any inconvenience caused by this interruption.

Update 23:15:

The updates have been applied successfully.

Impact: Degraded performance across FTP and Web clusters
Services: Web and FTP on hosting Cluster
Date: Friday 24th July 2009
Duration: 13:00 AEST – Current
Status: Outstanding

Summary:
Our File storage system has encountered some issues this afternoon. Some clients have noticed a drop in performance across FTP, and web content delivery. Technicians are currently investigating.