Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved

Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.

Update: 14:53 AEST
There is no change to the status at this stage.

Summary
We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

Technicians are working with our uplink provider to resolve this issue.

Impact: hosting.myob.com.au web site
Services: http://hosting.myob.com.au/
Date: Wednesday, 23 June 2010 – Thursday 24th June 2010
Duration: 10:20am – 9:16 pm
Status: Resolved

Update 9:16pm
Since resolving the data corruption server operation has now stabilized.

Update 2:35pm
Technicians are working on some corrupted data that we believe led to the issues on the m4-mysql1-1 node.

Update 12:07am
The database server has been stable for the last hour. We will continue to monitor it closely.

Update 10:47am
No changes at this time

Update 8:55am
Despite the node being stable all night it is currently showing intermittent issues again this morning. Technicians are working on it now.

Update 4:29pm
We are still not happy with the performance of the MySQL node. Technicians continue to work on it.

Update 12:25pm
The node has been stable for a little while now. We’ll continue to monitor is before flagging this as resolved.

Update 12:10pm
Some functionality has been returned but interruptions to the site are still intermittent.

Summary:
Technicians are working on the server now and we hope to get it back up shortly. Please refresh this page for updates.

Impact: Network Load Balancing Servers
Services: HTTP, HTTPS, POP, IMAP
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST
Status: Completed

Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.

This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.