August 21st, 2009 07:15 AET
Impact: No connectivity to all services
Services: All
Date: Friday 21st August 2009
Duration: 03:00 – 08:40 AEST
Status: Resolved
Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.
Update 08:23 AEST: Technicians have identified the network issue are currently working on a resolution and hope to have services onine as soon as possible.
Update, 08:40 AEST: All services appear to be back online. The team will be providing an incident report on this page later today.
Incident Report, 16:52 AEST: The Interactive Data centre experienced a UPS failure at 03:00 on 21 August, 2009. Power was restored at 04:45 however due to a configuration issue our core routers did not resume operation as expected. The configuration was corrected and systems came online at 08:35.
As a precaution we have added some extra logic to our monitoring systems and added specific checks to our offsite Pingdom monitoring.
We apologize for any inconvenience caused by our outage.
Posted in Unscheduled | Comments Off
August 10th, 2009 17:56 AET
Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Tuesday 11th August 2009
Duration: 22:00 AEST – 23:00 AEST
Status: Complete
Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.
Update 23:00:
The updates have been applied successfully.
Posted in Scheduled | Comments Off
August 6th, 2009 16:56 AET
Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Thursday 6th August 2009
Duration: 22:00 AEST – 22:15 AEST
Status: Complete
Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.
Update 22:15:
The updates have been applied successfully.
Posted in Scheduled | Comments Off
August 4th, 2009 11:08 AET
Impact: Brief interruption of services on Ilisys Web Hosting website and Toolkit
Services: Ilisys Web Hosting management systems
Date: Wednesday, 5 August 2009
Duration: 23:00 AEDT – 23:15 AEDT
Status: Complete
Summary:
We require a brief outage for system updates, during this time the MYOB Toolkit and MYOB Business Web Hosting Website may be unavailable. We apologise for any inconvenience caused by this interruption.
Update 23:15:
The updates have been applied successfully.
Posted in Scheduled | Comments Off
