July 29th, 2009 17:00 AET
Impact: Brief interruption of services on MYOB Web Hosting website and Toolkit
Services: MYOB Web Hosting management systems
Date: Wednesday, 29 July 2009
Duration: 20:00 AEDT – 20:15 AEDT
Status: Complete
Summary:
We require a brief outage for system updates, during this time the MYOB Toolkit and Website may be unavailable. We apologise for any inconvenience caused by this interruption.
Update 20:15:
The updates have been applied successfully.
Posted in Scheduled | Comments Off
July 24th, 2009 13:46 AET
Impact: Degraded performance across FTP and Web clusters
Services: Web and FTP on hosting Cluster
Date: Friday 24th July 2009
Duration: 13:00 AEST – Current
Status: Outstanding
Summary:
Our File storage system has encountered some issues this afternoon. Some clients have noticed a drop in performance across FTP, and web content delivery. Technicians are currently investigating.
Posted in Unscheduled | Comments Off
July 17th, 2009 16:20 AET
Impact: Service outage
Services:
Customer websites
Webmail, Urchin, Toolkit & hosting.myob.com.au
Email will be queued and delivered after 01:00 AEST
Date: Sunday, 19 July 2009
Duration:
Linux web/mail 00:05 – 01:00 AEST
FTP 00:05 – 01:45 AEST
Status: Completed
Summary:
On Sunday 19th July, we will be carrying out a scheduled outage to expand our storage infrastructure. This is required to allow the natural growth of our customers into the foreseeable future.
As a result, web sites and email services will be unavailable from midnight AEST. Linux platform services such as email, domain services and the clustered web hosting will be back online by 1 AM. FTP services will resume shortly before 2 AM.
Email sent during this period will be queued and delivered after this time.
We apologise for any inconvenience this may cause.
Update: 02:05 AEST – All upgrade tasks have been performed succesfully, full service should now be restored across all systems. Thank you for your patience.
Posted in Scheduled | Comments Off
July 16th, 2009 14:12 AET
Impact: Sites on quarantine servers will be unavailable for 10 minutes
Services: Power Cluster Quarantine Server and Standard Cluster Quarantine Server
Date: Thursday, 16 July 2009
Duration: 16:30 AEST – 16:40 AEST
Status: Complete
Summary:
A 10 minute outage is required to update the configuration of the Power Cluster and Standard Cluster quarantine servers.
Posted in Scheduled | Comments Off
July 15th, 2009 15:07 AET
Impact: Connection timeouts for MYOB hosted sites
Services: Web Hosting
Date: Wednesday, 15 July 2009
Duration: 13:40 AEST – 16:00 AEST
Status: Resolved
Summary:
Some Optus customers have noticed issues connecting to sites hosted on our servers. Technicians are following up with Optus to resolve the issue.
Update, 15:58: Optus advise that their block of the Power Cluster should be removed by 16:30 AEST.
Update, 16.30: The issue is now resolved.
Posted in Unscheduled | Comments Off
July 13th, 2009 15:24 AET
Impact: Network
Services: All
Date: Monday, 13 July 2009
Duration: 10:03 – 10:17 AEST
Status: Resolved
Summary:
During the above window service performance was sub optimal. The issue has been resolved.
Posted in Unscheduled | Comments Off
