Impact: webmail access
Services: webmail
Date: Wednesday 28 January 2008
Duration: 17:00 – 17:15 AEDT
Status: Complete
Summary:
On Wednesday evening, we require a 15 minute outage window to perform a software update for the webmail server.
Update: The upgrade has been rolled back to the previous version after some issues arised from the upgrade.
Update 29/01/2009: The upgrade has now been successfully completed.
Posted in Scheduled | Comments Off
Impact: phpmyadmin access
Services: phpmyadmin
Date: Tuesday 22 January 2008
Duration: 17:00 – 17:10 AEDT
Status: Complete
Summary:
On Thursday evening, we require a 10 minute outage window to perform and update to the phpmyadmin server.
Posted in Scheduled | Comments Off
Impact: No toolkit & phpmyadmin access
Services: toolkit, phpmyadmin
Date: Tuesday 20 January 2008
Duration: 19:00 – 20:00 AEDT
Status: Completed
Summary:
On Tuesday evening, we require a 1 hour outage window to perform a migration of the toolkit server.
7:45 pm update:
The outage window has been extend by 30 minutes to end at 20:30 AEDT.
8:25 pm update:
The outage window has been extend by 15 minutes to end at 20:45 AEDT. Thanks for your patience.
Posted in Scheduled | Comments Off
Impact: New passwords required to access FTP accounts
Services: FTP
Date: Wednesday, 7 January 2009
Status: Complete
Summary:
Today we implemented a planned systems update aimed at improving site and server security. As a result of this we have reset all customer and reseller passwords.
New passwords have been issued and communicate via email.
If you have any questions about this update or your hosting service, please email our support team.
Posted in Update | Comments Off
Impact: Brief interruption of services on MYOB Web Hosting website and Toolkit
Services: MYOB Web Hosting management systems
Date: Tuesday, 6 January 2008
Duration: 12:50 AEDT – 13:10 AEDT
Status: Complete
Summary:
We require a brief outage for system updates, during this time the MYOB Toolkit and Website may be unavailable. We apologise for any inconvenience caused by this interruption.
Update, 12:50 AEDT: The update has been pushed back, current ETA is 13:10 AEDT.
Update, 13:00 AEDT: The update is now complete.
Posted in Update | Comments Off
Impact: Telephone support unavailable
Services: Support and Customer Service
Date: Friday, 2 January 2008
Duration: 09:00 AEDT – 10:00 AEDT
Status: Resolved
Summary:
We are currently experiencing an issue with our telephony. Currently callers will be presented with a message stating that our office is closed. We apologise for the inconvenience caused and are working to have the problem resolved as quickly as possible.
For any urgent issues please feel free to email our support team and we will respond promptly.
Posted in Unscheduled | Comments Off
