Impact: No connectivity to all services
Services: All
Date: Tuesday, 8 December 2009
Duration: 11:00 – 13:40 AEDST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.

Update, 11:35: Thanks for your patience. Services are now coming back online progressively.

Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.

Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.

Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.

Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.

Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.

Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.

Impact: No connectivity to all services
Services: All
Date: Friday 21st August 2009
Duration: 03:00 – 08:40 AEST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update 08:23 AEST: Technicians have identified the network issue are currently working on a resolution and hope to have services onine as soon as possible.

Update, 08:40 AEST: All services appear to be back online. The team will be providing an incident report on this page later today.

Incident Report, 16:52 AEST: The Interactive Data centre experienced a UPS failure at 03:00 on 21 August, 2009. Power was restored at 04:45 however due to a configuration issue our core routers did not resume operation as expected. The configuration was corrected and systems came online at 08:35.

As a precaution we have added some extra logic to our monitoring systems and added specific checks to our offsite Pingdom monitoring.

We apologize for any inconvenience caused by our outage.

Impact: Degraded performance across FTP and Web clusters
Services: Web and FTP on hosting Cluster
Date: Friday 24th July 2009
Duration: 13:00 AEST – Current
Status: Outstanding

Summary:
Our File storage system has encountered some issues this afternoon. Some clients have noticed a drop in performance across FTP, and web content delivery. Technicians are currently investigating.

Impact: Connection timeouts for MYOB hosted sites
Services: Web Hosting
Date: Wednesday, 15 July 2009
Duration: 13:40 AEST – 16:00 AEST
Status: Resolved

Summary:
Some Optus customers have noticed issues connecting to sites hosted on our servers. Technicians are following up with Optus to resolve the issue.

Update, 15:58: Optus advise that their block of the Power Cluster should be removed by 16:30 AEST.

Update, 16.30: The issue is now resolved.

Impact: Degraded performance of our back end file stores
Date: Wednesday, 1st April 2009 2:35 pm
Duration: 14:35 AEDT – 14:58 AEDT
Status: Resolved

Summary: Failure of one of the nodes has resulted in the failover of all services onto the redundant node, which in turn has caused a high load and slower than usual performance

Update 14:58 AEDT: The issue has now been resolved.

Impact: Some sites unavailable
Services: hosting
Date: Wednesday 18 February 2009
Duration: 14:20 – 14:30 AEDT
Status: Resolved

Summary:
Between 14:20 and 14:30 AEDT, due to a configuration issue .htaccess files with Option Override’s were causing some sites to report a configuration error.

Impact: Telephone support unavailable
Services: Support and Customer Service
Date: Friday, 2 January 2008
Duration: 09:00 AEDT – 10:00 AEDT
Status: Resolved

Summary:
We are currently experiencing an issue with our telephony. Currently callers will be presented with a message stating that our office is closed. We apologise for the inconvenience caused and are working to have the problem resolved as quickly as possible.
For any urgent issues please feel free to email our support team and we will respond promptly.

Impact: Telephone support unavailable
Services: MYOB Hosting Support and Customer Service
Date: Thursday, 27 November 2008
Duration: 13:30 AEDT – 14:10 AEDT
Status: Resolved

Summary:
MYOB Hosting support and customer service are currently experiencing an issue with telephone support. Currently no phone support is available. We apologise for the inconvenience caused and are working to have the problem resolved as quickly as possible.

Update 14:10 AEDT: The telephone issue has been resolved.

Impact: Delayed email delivery from websites
Services: Email
Date: Saturday, 25th October 2008
Duration: 07:31 – 10:30 AEDT
Status: Resolved

Summary:

A mail server became unresponsive which caused a large queue to build up on our mail relay servers which are used for delivering mail from hosted websites. This resulted in delayed mail delivery for email coming from websites hosted on our systems. This issue has now been resolved and mail delivery times are back to normal levels.