Services: webmail
Date: March 26, 2013
Duration: 2:10pm – 2:20pm AEST
Status: Resolved

Summary:

The MYOB hosting webmail service (https://webmail.myobnet.com/) is encountering an issue currently. Users can log in and read emails but cannot send any. Technicians are currently working on a fix. We apologise for the inconvenience caused.

Update 2:20pm AEST:

Technicans have now resolved the issue. We thank you for your patience.

Services: Toolkit access
Date: Wednesday, 27th February, 2013
Duration: 13:11 – 13:44 AEST
Status: Resolved

Summary:

The Toolkit servers are experiencing performance issues at the moment. Technicians are working on a fix now. We apologise for the inconvenience caused.

Update 13:44:

The problem has now been corrected. We thank you for your patience.

Impact: Incorrect transfer reports
Services: Transfer reports
Date: Friday, 15th February, 2013
Duration: Current
Status: Current

Summary:
Technicians are working on an issue affecting data in our Transfer reports. Over the next few hours we will restore the data for 2013.

Restoring all historic data will take longer. It is expected that data prior to 2013 will be restored during next week.

We apologise for any inconvenience.

Services: Toolkit access
Date: Monday 11th, February 2013
Duration: 3:55pm – 4:00pm
Status: Resolved

Summary:

Some customers were experiencing intermittent problems logging into the MYOB Toolkit earlier today. Our technicians have determined the cause and implemented a fix. We apologise for any inconvenience caused, thank you for your patience.

Services: Toolkit access
Date: Wednesday 6th, February 2013
Duration: 11.50am – 11.55am
Status: Resolved

Summary:

Our Platform department are investigating an issue affecting the performance of the Toolkit.
We apologise for any inconvenience.

Impact: Toolkit Display
Services: Toolkit
Date: Wednesday 22th, November 2012
Duration: 09:10 – 09:57
Status: Resolved

Summary:
Technicians are working on an issue that is affecting the design of the Toolkit. The Toolkit is still functional but is not displayed correctly.

We apologise for any inconvenience.

Impact: Access to Toolkit
Services: MYOB Hosting Toolkit
Date: Wednesday, October 3rd, 2012
Duration: 12:02 – 12:45 AEST
Status: Resolved

Summary:

The Toolkit server is currently experiencing some difficulties. This is preventing users from logging into it to make changes to their hosting packages. Note that this does not affect your website and email hosting services. Our technicians are currently working on it. We apologise for the inconvenience caused.

Update 12:45 AEST:

The issue has now been resolved. We thank you for your patience.

Impact: Performance drop
Services: Web sites, Email, MySQL
Date: Monday, September 17th, 2012
Duration: 14:34 – 14:54 AEST
Status: Resolved

Summary:
Technicians are investigating a performance issue. Some sites are taking longer than usual to load.

We thank you for your patience.

Update: 15:14 AEST
Technicians continue to investigate an unusual spike in network activity.

Update: 16:27 AEST
Technicians are still monitoring spikes in network activity.

Update: 09:05 AEST
The initial spike of network activity lasted approximately 20 minutes. Our technicians continued to monitor the situation for a couple of hours before declaring it resolved.

Impact: Web stats
Services: Urchin
Date: September 6th, 2012
Duration: Resolved
Status: Resolved

Summary:
Technicians are investigating an issue that is preventing clients from logging into Urchin.

We’ll update the blog again when we have further information.

Update: Resolved
Technicians have resolved this issue.

Thank you for your patience.

Impact: FTP
Services: FTP
Date: Sunday, 2nd September 2012
Duration: Sunday – Monday
Status: Resolved

Summary:
Initial reports indicate there were intermittent issues with FTP on Sunday. Our technicians have commenced an investigation.

Update 10:27 AEST
One of the nodes in the FTP cluster was under performing. We have restarted the node and this has resolved the issue.