Impact: Scheduled outage to facilitate upgrade

Services: All

Date: Sunday, 5 September 2010

Duration: 01:00 – 5:00 AEST (4 hours)

Status: Pending

On Sunday, 5 September 2010 we have scheduled an outage between 0100 and 0500 AEST. During this timeframe all services will be unavailable.

MYOB Business Web Hosting is committed to providing an excellent hosting platform. Part of this process requires upgrades to our infrastructure. In most cases we are able to perform these upgrades without interruption to the service.

In this case we are consolidating all data onto a newer Storage Solution. This will require a full shutdown.

MYOB Business Web Hosting apologies for any inconvenience this may cause and thanks you in advance for your patience.

Impact: Outage for sites on mysql.myobnet.com server
Services: MySQL
Date: Thursday, 5 August 2010
Duration: 4:10 – 4:30 AEST
Status: Complete

Summary:
The mysql.myobnet.com (n3-mysql5-3) server requires a 20 minute outage to perform an upgrade. All sites using this server for dynamic content will be unavailable during this period.

Update 4:36 AEST:
The database server is up however there are some issues with innodb tables which technicians are looking to resolve.

Update 4:55 AEST:
Work is still progressing on the innodb issue. A solution has been identified and technicians hope to have the server back to full working order shortly.

Update 5:10 AEST:
The innodb issue has now been resolved and the MySQL database server is fully functional again.

Impact: Network Load Balancing Servers
Services: HTTP, HTTPS, POP, IMAP
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST
Status: Completed

Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.

This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.

Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 21 March 2010
Duration: 8am Sunday 21 March – 12pm Sunday 21 March
Status: Scheduled

Summary:
An upstream provider, AusRegistry has scheduled an outage for 4 hours, between 8am to 12pm this Sunday the 21 March 2010.

This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

Domain name registrations other then .AU will remain unaffected.

Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 28 February 2010
Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
Status: Scheduled

Summary:
An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.

This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

Domain name registrations other then .AU will remain unaffected.

Impact: No FTP access
Services: FTP for Linux hosted sites
Date: Thursday, 18 February 2010
Duration: 0:10 AEDT – 0:15 AEDT
Status: Complete

Summary:
Due to an upgrade of our hosting infrastructure there will be a brief interruption during a 5 minute window to Linux FTP services.

Update 0:20 AEDT:
The upgrade has been completed successfully.

Impact: Toolkit inaccessible
Services: HTTP for Toolkit
Date: Wednesday, 17 February 2010
Duration: 23:00 AEDT – 23:30 AEDT
Status: Complete

Summary:
Due to an upgrade of our hosting infrastructure there will be a 30 minute period where the toolkit will be inaccessible.

Update 23:40 AEDT:
The upgrade has been completed successfully.

Impact: DNS Zone File Updates
Services: BIND
Date: Thursday, 14 January 2010
Duration: 15:00 – 16:00 AEST
Status: Resolved

Summary: Changes to domain zone files (i.e. DNS updates) via Toolkit will be delayed until the end of the outage period.

Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Tuesday 11th August 2009
Duration: 22:00 AEST – 23:00 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 23:00:

The updates have been applied successfully.

Impact: No Access to Toolkit and the MYOB sales process
Services: Toolkit and MYOB website sales process
Date: Thursday 6th August 2009
Duration: 22:00 AEST – 22:15 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and MYOB sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 22:15:

The updates have been applied successfully.