Impact: All inbound and outbound traffic
Services: Web, email, databases, etc.
Date: Tuesday, July 6 2010 and Sunday, July 11 2010
Time: 2130 – 2230 AEST(Tue) and 01:00 – 01:30 AEST (Sun)
Duration: 5 minutes
Status: Completed

Update: Tuesday, July 6 2010
In preparation for the Sunday upgrade we need a brief outage tonight. Between 2130 and 2230 AEST there will be a five minute outage.

Summary
We are upgrading our uplink to increase capacity to our Unified Platform. As part of this process we will be changing to a new Internet provider. This new provider will enable us to double the current throughput capacity.

This process will require a brief outage between 01:00 and 01:30 AEST. The actual outage should only be around five minutes.

Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved

Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.

Update: 14:53 AEST
There is no change to the status at this stage.

Summary
We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

Technicians are working with our uplink provider to resolve this issue.

Impact: hosting.myob.com.au web site
Services: http://hosting.myob.com.au/
Date: Wednesday, 23 June 2010 – Thursday 24th June 2010
Duration: 10:20am – 9:16 pm
Status: Resolved

Update 9:16pm
Since resolving the data corruption server operation has now stabilized.

Update 2:35pm
Technicians are working on some corrupted data that we believe led to the issues on the m4-mysql1-1 node.

Update 12:07am
The database server has been stable for the last hour. We will continue to monitor it closely.

Update 10:47am
No changes at this time

Update 8:55am
Despite the node being stable all night it is currently showing intermittent issues again this morning. Technicians are working on it now.

Update 4:29pm
We are still not happy with the performance of the MySQL node. Technicians continue to work on it.

Update 12:25pm
The node has been stable for a little while now. We’ll continue to monitor is before flagging this as resolved.

Update 12:10pm
Some functionality has been returned but interruptions to the site are still intermittent.

Summary:
Technicians are working on the server now and we hope to get it back up shortly. Please refresh this page for updates.

8.30am -5.30pm (EST) everyday expect Public Holidays and weekends.

Impact: Credit card payments made to Ilisys may be declined
Services: Sales and Renewals
Date: Friday, 9 October 2009
Duration: 7:00 – 11:50 AEDST
Status: Resolved

Summary:
Due to an issue with the Commonwealth Bank, credit card payments are currently failing. We apologise for any inconveniences caused by this interruption.

Update, 11:00 AEDST: The issue is related to a national EFTPOS/ATM network outage that Commonwealth Bank are experiencing at present.

Update, 11:50 AEDST: We have been advised by our merchant provider that the CBA payment service has been restored, and we’re now able to take credit card payments as normal.

Impact: Spam blocking not functioning
Date: Monday, 20th April 2009
Status: Resolved

Summary:
Following yesterday’s upgrade, some clients have noticed an increase in spam being delivered to their mailboxes.
Further investigation revealed that our Greylisting was not functioning for all email. Our operations team are working to restore this service, which should spam mail being delivered into mailboxes.

Update, 16:30 AEST: Configuration changes have been made to rectify our Greylisting. Clients should see a reduction in spam in email now being delivered to their mailboxes.

Impact: Email delivery
Date: Monday, 20th April 2009 5:30 AEST
Status: Resolved

Summary:
Our operations team has identified an issue causing slow email delivery and are working toward resolving the issue.

Update 17:00 AEST:
The issue causing slow delivery has now been resolved. Our email queues will reduce back to normal levels shortly, meaning quicker delivery times.

Impact: Some PHP driven websites on the Power Cluster
Date: Sunday, 19th April 2009
Status: Resolved

Summary:
Following last night’s upgrade, some clients have encountered issues with PHP scripts that specify a full path to files.
Any clients experiencing this issue are advised to update sites’ configuration to use the new format, which can be found inside the Customer Toolkit.
Our operations team are working on an interim solution to map old paths to the new structure.

Update: Some customers were experiencing an issue with PHP’s “open_base” functionality. We believe this issue is now resolved however if any clients are experiencing further issues please contact support.

Please be advised that our support desk will be closed for the Easter holiday period from Friday, 10/04/2009 until Monday 13/04/2009 inclusive. Ordinary business hours will recommence Tuesday, 14 April.

In the event of a fault, you can still pass a message to an on-call platform team member on 1800 795 645.

Impact: Customer websites, email, Toolkit & hosting.myob.com.au unavailable
Services: All services
Time & Date: 22:00 Saturday, 14th March – 07:00, Sunday, 15th March 2009
Status: Postponed

Summary:

Early on Sunday, 15 March we require a 4-hour outage within a 7-hour window to upgrade network infrastructure.

The MYOB Hosting website and customer Toolkit will be unavailable from 22:00 AEDT Saturday.
Client web sites will be unavailable from midnight AEDT, email will be queued and delivered after 07:00 AEDT.

We apologise for any inconveniences this may cause. Please contact hostingsupport@myob.com.au if you have any questions about this message.

Update:
The proposed upgrade has been postponed, so your services will continue as normal. At this stage we do not have a date for when we will progress with this, however, we will inform you well in advance before we proceed.

Again, we apologise for any inconveniences this may cause. Please contact hostingsupport@myob.com.au if you have any questions about this message.