Impact: Possibe FTP connectivity issues for some Power and Standard clusters customers
Services: FTP
Date: Thursday, June 4, 2009
Duration: 15:00 AEST - 16:00 AEST
Status: Complete

Summary:
During the maintaince window some customers who are access FTP using a DNS such as ftp.[domain].com may be unable to connect due to the DNS record not using a CNAME to either ftp.hosting-toolkit.net or ftp.myobnet.com.

During the maintaince window please use ftp.myobnet.com or ftp.hosting-toolkit.net or alternatvily prior to the maintaince window update the DNS record to CNAME to ftp.myobnet.com or ftp.hosting-toolkit.net.

Impact: Possible 45 minute performance impact
Services: All web and email services
Date: Tuesday 05th May 2009
Duration: 00:05 AEST - 01:15 AEST
Status: Complete

Early on Tuesday morning we require a one hour window to perform scheduled maintenance on our SAN storage infrastructure. During this time Email and Web service performance may be reduced.

Update 1:05 AEST: The maintenance window has been extended for an additional 15 minutes. All services are operating as normal.

Update 1:15 AEST: The maintenance is now complete.

Impact: Spam blocking not functioning
Date: Monday, 20th April 2009
Status: Resolved

Summary:
Following yesterday’s upgrade, some clients have noticed an increase in spam being delivered to their mailboxes.
Further investigation revealed that our Greylisting was not functioning for all email. Our operations team are working to restore this service, which should spam mail being delivered into mailboxes.

Update, 16:30 AEST: Configuration changes have been made to rectify our Greylisting. Clients should see a reduction in spam in email now being delivered to their mailboxes.

Impact: Email delivery
Date: Monday, 20th April 2009 5:30 AEST
Status: Resolved

Summary:
Our operations team has identified an issue causing slow email delivery and are working toward resolving the issue.

Update 17:00 AEST:
The issue causing slow delivery has now been resolved. Our email queues will reduce back to normal levels shortly, meaning quicker delivery times.

Impact: Some PHP driven websites on the Power Cluster
Date: Sunday, 19th April 2009
Status: Resolved

Summary:
Following last night’s upgrade, some clients have encountered issues with PHP scripts that specify a full path to files.
Any clients experiencing this issue are advised to update sites’ configuration to use the new format, which can be found inside the Customer Toolkit.
Our operations team are working on an interim solution to map old paths to the new structure.

Update: Some customers were experiencing an issue with PHP’s “open_base” functionality. We believe this issue is now resolved however if any clients are experiencing further issues please contact support.

Impact: Customer websites, Webmail, Urchin, Toolkit & hosting.myob.com.au
Date: Saturday 18 April 2009
Duration: 22:00 AEST - 07:00 AEST
Status: In progress

Summary:
On Saturday 18th April, we will be carrying out a scheduled outage to upgrade our network infrastructure.

As a result, the MYOB Business Web Hosting website and customer Toolkit will be unavailable from 22:00 AEST on Saturday 18th April.

Client web sites and email services will also be unavailable from midnight AEST.

Full restoration of all services will occur at 07:00 AEST on Sunday 19th April 2009 with email being queued and delivered after this time.

We apologise for any inconvenience this may cause.

Update 18/04 22:00 AEST: MYOB Business Web Hosting website and customer Toolkit is now offline.

Update 19/04 00:00 AEST: All MYOB Business Web Hosting services are now offline.

Update 19/04 06:30 AEST: All MYOB Business Web Hosting services resumed at 06:10.

Impact: Degraded performance of our back end file stores
Date: Wednesday, 1st April 2009 2:35 pm
Duration: 14:35 AEDT - 14:58 AEDT
Status: Resolved

Summary: Failure of one of the nodes has resulted in the failover of all services onto the redundant node, which in turn has caused a high load and slower than usual performance

Update 14:58 AEDT: The issue has now been resolved.

Please be advised that our support desk will be closed for the Easter holiday period from Friday, 10/04/2009 until Monday 13/04/2009 inclusive. Ordinary business hours will recommence Tuesday, 14 April.

In the event of a fault, you can still pass a message to an on-call platform team member on 1800 795 645.

Impact: Customer websites, email, Toolkit & hosting.myob.com.au unavailable
Services: All services
Time & Date: 22:00 Saturday, 14th March - 07:00, Sunday, 15th March 2009
Status: Postponed

Summary:

Early on Sunday, 15 March we require a 4-hour outage within a 7-hour window to upgrade network infrastructure.

The MYOB Hosting website and customer Toolkit will be unavailable from 22:00 AEDT Saturday.
Client web sites will be unavailable from midnight AEDT, email will be queued and delivered after 07:00 AEDT.

We apologise for any inconveniences this may cause. Please contact hostingsupport@myob.com.au if you have any questions about this message.

Update:
The proposed upgrade has been postponed, so your services will continue as normal. At this stage we do not have a date for when we will progress with this, however, we will inform you well in advance before we proceed.

Again, we apologise for any inconveniences this may cause. Please contact hostingsupport@myob.com.au if you have any questions about this message.

Impact: Some sites unavailable
Services: hosting
Date: Wednesday 18 February 2009
Duration: 14:20 - 14:30 AEDT
Status: Resolved

Summary:
Between 14:20 and 14:30 AEDT, due to a configuration issue .htaccess files with Option Override’s were causing some sites to report a configuration error.