Impact: All inbound and outbound traffic
Services: Web, email, databases, etc.
Date: Tuesday, July 6 2010 and Sunday, July 11 2010
Time: 2130 – 2230 AEST(Tue) and 01:00 – 01:30 AEST (Sun)
Duration: 5 minutes
Status: Completed

Update: Tuesday, July 6 2010
In preparation for the Sunday upgrade we need a brief outage tonight. Between 2130 and 2230 AEST there will be a five minute outage.

Summary
We are upgrading our uplink to increase capacity to our Unified Platform. As part of this process we will be changing to a new Internet provider. This new provider will enable us to double the current throughput capacity.

This process will require a brief outage between 01:00 and 01:30 AEST. The actual outage should only be around five minutes.

Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved

Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.

Update: 14:53 AEST
There is no change to the status at this stage.

Summary
We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

Technicians are working with our uplink provider to resolve this issue.

Impact: hosting.myob.com.au web site
Services: http://hosting.myob.com.au/
Date: Wednesday, 23 June 2010 – Thursday 24th June 2010
Duration: 10:20am – 9:16 pm
Status: Resolved

Update 9:16pm
Since resolving the data corruption server operation has now stabilized.

Update 2:35pm
Technicians are working on some corrupted data that we believe led to the issues on the m4-mysql1-1 node.

Update 12:07am
The database server has been stable for the last hour. We will continue to monitor it closely.

Update 10:47am
No changes at this time

Update 8:55am
Despite the node being stable all night it is currently showing intermittent issues again this morning. Technicians are working on it now.

Update 4:29pm
We are still not happy with the performance of the MySQL node. Technicians continue to work on it.

Update 12:25pm
The node has been stable for a little while now. We’ll continue to monitor is before flagging this as resolved.

Update 12:10pm
Some functionality has been returned but interruptions to the site are still intermittent.

Summary:
Technicians are working on the server now and we hope to get it back up shortly. Please refresh this page for updates.

Impact: Network Load Balancing Servers
Services: HTTP, HTTPS, POP, IMAP
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST
Status: Completed

Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.

This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.

Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 21 March 2010
Duration: 8am Sunday 21 March – 12pm Sunday 21 March
Status: Scheduled

Summary:
An upstream provider, AusRegistry has scheduled an outage for 4 hours, between 8am to 12pm this Sunday the 21 March 2010.

This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

Domain name registrations other then .AU will remain unaffected.

Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 28 February 2010
Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
Status: Scheduled

Summary:
An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.

This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

Domain name registrations other then .AU will remain unaffected.

Impact: No FTP access
Services: FTP for Linux hosted sites
Date: Thursday, 18 February 2010
Duration: 0:10 AEDT – 0:15 AEDT
Status: Complete

Summary:
Due to an upgrade of our hosting infrastructure there will be a brief interruption during a 5 minute window to Linux FTP services.

Update 0:20 AEDT:
The upgrade has been completed successfully.

Impact: Toolkit inaccessible
Services: HTTP for Toolkit
Date: Wednesday, 17 February 2010
Duration: 23:00 AEDT – 23:30 AEDT
Status: Complete

Summary:
Due to an upgrade of our hosting infrastructure there will be a 30 minute period where the toolkit will be inaccessible.

Update 23:40 AEDT:
The upgrade has been completed successfully.

Impact: DNS Zone File Updates
Services: BIND
Date: Thursday, 14 January 2010
Duration: 15:00 – 16:00 AEST
Status: Resolved

Summary: Changes to domain zone files (i.e. DNS updates) via Toolkit will be delayed until the end of the outage period.

8.30am -5.30pm (EST) everyday expect Public Holidays and weekends.