January 25th, 2012 11:01 AET
Impact: Email Services
Services: POP/IMAP/Webmail
Date: Saturday 28th January, 2012
Duration: 00:00 – 04:00 AEDST
Status: Complete
Summary:
Early in the morning on Saturday 28 January 2012, our Platform Team will be carrying out scheduled maintenance to upgrade our email infrastructure.
As a result of the upgrade, all email services will be unavailable for a small window as stated above. Email will be queued and then delivered once the upgrade is complete.
This is an important upgrade to enhance performance. In the future, this will allow us to offer additional functionality such as server side email filtering and the option of using SSL with your email client.
Update 3:40 AEDST:
This upgrade is now complete. Please note you may experience some initial slowness when first accessing your mailbox, please be patient and allow any additional email to download.
Posted in Scheduled | Comment »
December 16th, 2011 08:30 AET
Impact: Holiday Period Opening Hours
Services: Telephone and Ticketed Support
Date: Christmas and New Year period
Duration: Christmas and New Years period
Status: Scheduled
Summary:
Opening hours for the Christmas and New Year period.
Fri 23rd 09:00 – 17:00 AEDST
Sat 24th Closed
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th 09:00 – 17:00 AEDST
Thu 29th 09:00 – 17:00 AEDST
Fri 30th 09:00 – 17:00 AEDST
Sat 31st Closed
Sun 1st Closed
Mon 2nd Closed
Posted in Scheduled | Comments Off
November 15th, 2011 11:42 AET
Impact: Sales, Account Administration
Services: Sales Process, Toolkit
Date: Saturday 19th November, 2011
Duration: 08:50 – 09:55 AEDST
Status: Scheduled
Summary:
On Saturday morning our Technicians have scheduled maintenance. During this time the following processes will not be available:
Purchase of hosting packages;
Purchase of domains;
Renewal of hosting packages;
Renewal of domains; and
Access to Toolkit.
We apologise for any inconvenience.
Please know that this maintenance will have no effect on customer web sites, email, database, etc.
Posted in Scheduled | Comments Off
October 27th, 2011 10:11 AET
Impact: Sales/Support
Services: Phone enquiries
Date: Thursday 27th October, 2011
Duration: 16:20 – 17:30 AEDST
Status: Complete
Summary:
Once a month the Websites Division of MYOB Australia E1 Pty Ltd hold an all staff meeting. This is taking place today between 16:20 – 17:30 AEDST.
The Sales and Support teams will be contactable before 16:20 AEDST and after 17:30 AEDST.
Thank you for your patience.
Posted in Scheduled | Comments Off
October 12th, 2011 08:44 AET
Impact: High load on mail servers
Services: Email
Date: Wednesday, 12th October 2011
Duration: 08:50 – 09:50 AEDST
Status: Resolved
Summary:
There is currently a high load on a number of the nodes in the mail cluster. Our technicians are working to reduce this.
Update 09:50 AEDST
Technicians have reduced the load on the mail nodes. Clients should not have issues logging into mail now.
We apologise for any inconvenience.
Posted in Unscheduled | Comments Off
September 6th, 2011 08:28 AET
Impact: FTP access
Services: FTP
Date: Tuesday, 6th September 2011
Duration: 07:49 – 08:15 AEST
Status: Resolved
Summary:
This morning technicians identified and resolved an issue that was causing a login error when customers tried to gain FTP access to their site.
We are sorry for any inconvenience.
Posted in Unscheduled | Comments Off
September 1st, 2011 23:38 AET
Impact: No access to toolkit or website
Services: MYOB Hosting Toolkit & Website
Date: September 6, 2011
Duration: 0:00 – 05:00 AEST
Status: Complete
Summary:
Early in the morning on Tuesday the 6th of September 2011, our Platform Team will be carrying out scheduled maintenance to upgrade our storage infrastructure.
As a result of the upgrade, the MYOB Hosting website (hosting.myob.com) and Toolkit (toolkit.myobnet.com) will be unavailable for a small window on the dates and times stated above.
Client website and email services will NOT be impacted by this upgrade.
Posted in Scheduled | Comments Off
September 1st, 2011 23:37 AET
Impact: No access to toolkit or website
Services: MYOB Hosting Toolkit & Website
Date: September 2, 2011
Duration: 0:00 – 03:00 AEST
Status: Complete
Summary:
Early in the morning on Friday the 2nd of September 2011, our Platform Team will be carrying out scheduled maintenance to upgrade our storage infrastructure.
As a result of the upgrade, the MYOB Hosting website (hosting.myob.com) and Toolkit (toolkit.myobnet.com) will be unavailable for a small window on the dates and times stated above.
Client website and email services will NOT be impacted by this upgrade.
Posted in Scheduled | Comments Off
August 31st, 2011 17:07 AET
Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday 4th, September 2011
Duration: 08:00 – 12:00 AEST
Status: Scheduled
Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 4th.
During this times password recoveries, Whois lookups and domain purchases will be unavailable.
Posted in Scheduled | Comments Off
August 3rd, 2011 04:27 AET
Impact: Email
Services: POP3, IMAP, Webmail
Date: 5 August, 2011
Duration: 4:30AM – 5:00AM AEST
Status: Complete
Summary:
Technicians will be performing routine maintenance on our email servers. During this time, no POP3, IMAP or Webmail access will be available. Any mail that is sent during this period will be queued and delivered shortly after the scheduled maintenance has been completed.
Posted in Scheduled | Comments Off
