Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday, 20th May 2012
Duration: 08:00 – 12:00 AEST
Status: Scheduled

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 20th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

Impact: Websites Offline
Services: hosting.myob.com.au, toolkit.myobnet.com, webmail.myobnet.com
Date: 17th May, 2012
Duration: 23:30 – 0:00 AEST
Status: Complete

Summary:
On Thursday 17th May, we will be carrying out scheduled maintenance on the databases serving hosting.myob.com.au, toolkit.myobnet.com and webmail.myobnet.com. This outage is to perform a storage upgrade.

As a result of the upgrade, all services will be will be unavailable for a 5 minute period during the 23:30 – 0:00 AEST window.

Impact: Sales/Support
Services: Phone enquiries
Date: Wednesday 9th May, 2012
Duration: 16:30 – 17:00 AEST
Status: Resolved

Summary:
Once a month the Websites Division of MYOB Australia E1 Pty Ltd hold an all staff meeting. This is taking place today between 16:30 – 17:00 AEST.

Thank you for your patience.

Impact: Sales and renewals
Services: hosting.myob.com.au, toolkit.myobnet.com
Date: 11:30 AEST Wednesday 9th May, 2012
Duration: 20 minutes
Status: Resolved

Summary:
We’ve scheduled a 20 minute window of maintenance for our web site and the Toolkit.

We apologise for any inconvenience.

Update 11:58 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:10 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:20 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:25 AEST
The maintenance window has now been closed.

We thank you for your patience.

Impact: All services
Services: All services
Date: Thursday, 3 May 2012
Duration: 00:00 – 06:00 AEST
Status: Completed

Summary:
Early in the morning of 3 May 2012, we will be carrying out the third and final phase of our storage infrastructure upgrade. All services will be unavailable from 00:00 – 06:00 on Thursday morning.

Our new storage system is state-of-the-art and extremely fast: a terabyte of flash cache and a clustered, load-balanced architecture will help reduce data retrieval time to near wire speeds.

We appreciate your understanding through the course of this upgrade.

Please raise a ticket via your Toolkit or contact our support team on 1300 721 465 if you require further information.

Impact: Office hours
Services: Sales / Support
Date: 25th April, 2012
Duration: All day
Status: Scheduled

Summary:
The office will be unattended on ANZAC Day, April 25th, 2012.

Impact: Toolkit Login
Services: Toolkit
Date: Sunday 15th, April 2012
Duration: Resolved
Status: Resolved

Summary:
We’ve had reports of the Toolkit timing out during the login process. This is issue is being escalated.

Update:
This issue was resolved early Sunday afternoon.

Impact: Sales/Support
Services: Phone enquiries
Date: Wednesday 11th April, 2012
Duration: 16:45 – 18:00 AEST
Status: Scheduled

Summary:
Once a month the Websites Division of MYOB Australia E1 Pty Ltd hold an all staff meeting. This is taking place today between 16:45 – 18:00 AEST.

Thank you for your patience.

Impact: Sales, Technical Support
Services: Phone support, Ticketed support, Phone sales, Ticketed sales
Date: Friday, 6th – Monday, 9th April 2012 (inclusive)
Duration: Four days
Status: Scheduled

Summary:
Our opening hours for the Easter period are as follows:

Thursday 5th April – 09:00 – 17:00 AEDST
Friday 6th April – Closed
Saturday 7th April – Closed
Sunday 8th April – Closed
Monday 9th April – Closed
Tuesday 10th April – 09:00 – 17:00 AEDST

We hope you enjoy the Easter break. Don’t eat too many eggs.

Impact: Storage Upgrade
Services: All Services
Date: 14th March 2012
Duration: 03:30 – 07:00 AEDST
Status: Completed

Summary:
Early in the morning on 14 March 2012, we will be carrying out the second stage of three scheduled upgrades to our storage infrastructure. This upgrade is essential to ensure continued availability and stability of our services.

As a result of the upgrade, all services will be unavailable between 03:30 and 07:00 early on Wednesday morning.

Please raise a ticket via the toolkit or contact our support team on 1300 304 886 if you require further information.

Thank you for your patience as we carry out this essential upgrade.

Update 6:54 AEDST:
The upgrade is running 30 minutes behind schedule.

Thank you for your patience.

Update 8:30 AEDST:
The upgrade is completed.

Thank you for your patience.